Terms of Service

Welcome to White House By Kairos Residence. By accessing our website, making a reservation, or using any of our services, you agree to the following terms and conditions. We encourage you to read them carefully — they're written to be clear, fair, and transparent, because we believe trust begins before you even walk through our doors.

1. Acceptance of Terms

By using our website, mobile platforms, or booking services — whether browsing, reserving a room, or making a purchase — you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

• These terms apply to all visitors, guests, users, and anyone who accesses our services
• If you do not agree with any part of these terms, we kindly ask that you discontinue use of our website and services
• We reserve the right to update these terms at any time. Changes become effective upon posting to this page, and your continued use of our services constitutes acceptance of those changes

2. Eligibility

To make a reservation or use our services, you must:

• Be at least 18 years of age or the legal age of majority in your country of residence
• Provide accurate, complete, and current information during the booking process
• Have the legal authority to enter into a binding agreement
• Use our services for lawful purposes only

Parents or legal guardians are responsible for any use of our services by minors under their supervision.

3. Reservations & Bookings

When you make a reservation at White House By Kairos Residence, you enter into a binding agreement subject to the following conditions:

• Accuracy — All booking details including dates, guest count, room preferences, and contact information must be accurate at the time of reservation
• Confirmation — A booking is only confirmed once you receive an official confirmation email from us containing your unique booking reference number
• Availability — All reservations are subject to availability. We reserve the right to offer alternative accommodations of equal or higher value in the rare event that your selected room becomes unavailable
• Rate Guarantee — The rate displayed at the time of booking is the rate you pay. No hidden charges or surprise fees will be added unless additional services are requested during your stay
• Modifications — Booking modifications are welcome and can be made through your account, by phone, email, or live chat — subject to availability and applicable rate adjustments

4. Check-In & Check-Out

Your comfort and convenience begin the moment you arrive:

• Check-in time — From [2:00 PM / 3:00 PM] onwards
• Check-out time — By [11:00 AM / 12:00 PM]
• Early check-in — Available upon request and subject to availability. Contact our team in advance to arrange
• Late check-out — Available upon request and may incur an additional charge depending on the duration and room availability
• Valid identification — All guests are required to present a valid government-issued photo ID or passport at check-in
• Minimum age — The primary guest checking in must be at least 18 years of age

5. Pricing & Payment

We believe in honest, transparent pricing — what you see is what you pay:

• All prices displayed on our website are inclusive of applicable taxes unless otherwise stated
• Payment is required at the time of booking or upon check-in, depending on the rate plan selected
• We accept major credit and debit cards, bank transfers, mobile payments, cash, and secure online payment gateways
• Currency conversions, if applicable, are handled by your bank or payment provider and may vary
• Any additional charges incurred during your stay — including room service, minibar, spa treatments, or damage fees — will be settled at checkout

6. Cancellation & Refund Policy

We understand plans change. Our full cancellation and refund terms are outlined in our dedicated Cancellation Policy page. Key highlights include:

• Free cancellation within the eligible cancellation window
• Partial charges for late cancellations
• No refunds for non-refundable rate bookings
• Full charge for no-shows without prior notice
• Refunds processed to your original payment method within 5–10 business days

For complete details, please visit our Cancellation Policy.

7. Guest Conduct & Responsibilities

White House By Kairos Residence is a place of comfort, tranquility, and respect — for every guest. We kindly ask that all guests:

• Treat our staff, fellow guests, and property with courtesy and respect at all times
• Refrain from excessive noise, disruptive behavior, or any activity that disturbs the comfort of others
• Comply with all local laws and regulations during their stay
• Report any damage, maintenance issues, or safety concerns to our front desk immediately
• Refrain from smoking in non-designated areas. Smoking is only permitted in designated outdoor zones
• Not bring pets unless prior approval has been granted and applicable pet-friendly policies have been acknowledged

We reserve the right to terminate a guest's stay without refund if conduct is deemed disruptive, unsafe, or in violation of these terms.

8. Property & Damage

Our residence is maintained with care and pride, and we trust our guests to treat it the same way:

• Guests are responsible for any damage caused to hotel property, furnishings, or equipment during their stay
• Any damage will be assessed, and the associated repair or replacement cost will be charged to the payment method on file
• Accidental damage should be reported to the front desk immediately — we appreciate honesty and will always handle such situations with fairness and understanding
• Items left behind after checkout will be stored for up to 30 days. Contact us to arrange retrieval or shipping at the guest's expense

9. Intellectual Property

All content on the White House By Kairos Residence website — including text, images, logos, graphics, videos, design elements, and branding — is our intellectual property or used under license:

• You may not copy, reproduce, distribute, modify, or commercially use any content without prior written permission
• Our name, logo, and brand identity are registered trademarks and may not be used without authorization
• User-generated content (such as reviews or social media mentions) shared publicly may be featured on our platforms with proper attribution

10. Third-Party Links & Services

Our website may contain links to third-party websites, booking platforms, or service providers:

• These links are provided for your convenience and do not imply endorsement
• We are not responsible for the content, accuracy, privacy practices, or policies of third-party sites
• Any transactions or interactions with third-party services are solely between you and the respective provider
• We recommend reviewing the terms and privacy policies of any third-party site before engaging with it

11. Privacy & Data Protection

Your privacy matters deeply to us. Our full privacy practices are detailed in our dedicated Privacy Policy page. In summary:

• We collect only the information necessary to process your booking and enhance your experience
• Your personal and payment data is protected with industry-standard SSL encryption and PCI-DSS compliance
• We never sell, share, or distribute your information to unauthorized third parties
• You have the right to access, correct, or request deletion of your personal data at any time

For complete details, please visit our Privacy Policy.

12. Limitation of Liability

While we strive for perfection in every aspect of your stay, please note:

• White House By Kairos Residence shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services
• We are not responsible for loss or theft of personal belongings left in rooms, common areas, or vehicles on the property. We recommend using the in-room safe for valuables
• We are not liable for service interruptions caused by circumstances beyond our control, including but not limited to natural disasters, power outages, government actions, or technical failures
• Our total liability for any claim shall not exceed the amount paid by the guest for the specific booking in question

13. Force Majeure

Neither party shall be held responsible for failure to fulfill obligations due to events beyond reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms)
• Pandemics or public health emergencies
• Government-imposed travel restrictions or lockdowns
• War, civil unrest, or terrorism
• Major infrastructure failures

In such events, we will work with affected guests to find the most compassionate resolution — whether that's a full refund, future stay credit, or complimentary rebooking.

14. Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of [Your Country/Jurisdiction]:

• Any disputes arising from these terms or your use of our services shall first be addressed through good-faith negotiation between both parties
• If a resolution cannot be reached through negotiation, the dispute shall be submitted to the competent courts of [Your Jurisdiction]
• We encourage all guests to contact our team directly before pursuing formal dispute resolution — most concerns can be resolved quickly and amicably

15. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, we'd love to hear from you:

• Email — [reservations@kairosresidenceng.com]
• Phone — [+234 9159199998]
• Live Chat — Available on our website
• Mailing Address — [White House By Kairos Residence, Full Address, City, Country]

16. Our Commitment

At White House By Kairos Residence, these terms aren't designed to create distance between us and our guests — they're designed to create clarity. We believe that when expectations are clear, trust is natural. And when trust is natural, extraordinary hospitality follows.

Thank you for choosing to stay with us. We look forward to welcoming you — and exceeding every expectation you bring through our doors.

Last updated: April 2026