Cancellation Policy

At White House By Kairos Residence, we understand that plans can change unexpectedly. Our cancellation policy is designed to be clear, fair, and respectful of your time — so you always know exactly where you stand.

1. Free Cancellation

We believe in giving you the freedom to plan with confidence. Bookings canceled within the eligible cancellation window will receive a full refund — no penalties, no hidden charges, no questions asked.

• The cancellation deadline is clearly displayed at the time of booking and included in your confirmation email
• Free cancellation applies to all standard and flexible rate plans
• Refunds are processed automatically to your original payment method

2. Late Cancellation

Life doesn't always follow a schedule, and we understand that. However, cancellations made after the free cancellation deadline may be subject to the following charges:

• 24–48 hours before check-in — A charge equivalent to the first night's stay may apply
• Less than 24 hours before check-in — A charge of up to 50% of the total booking amount may apply
• The exact late cancellation terms vary by room type and rate plan — all details are provided at the time of booking

3. Non-Refundable Bookings

Some of our best rates come with a non-refundable condition — offering you maximum value in exchange for a confirmed commitment.

• Non-refundable bookings cannot be canceled for a refund once confirmed
• However, date modifications may still be possible subject to availability — simply contact our reservations team to explore your options
• Non-refundable status is clearly marked during the booking process so there are never any surprises

4. No-Show Policy

We hold your room with care and anticipation. If you do not arrive on your scheduled check-in date without prior notice:

• The full booking amount will be charged
• The reservation will be automatically canceled after 24 hours past the scheduled check-in time
• Any remaining nights in the booking will be released for availability

To avoid a no-show charge, simply contact us before your check-in date — even a quick call or email is enough for us to work with you on a solution.

5. Group & Event Bookings

Group reservations, corporate bookings, and event-related accommodations may be subject to customized cancellation terms based on the size and nature of the booking.

• Cancellation terms for groups will be outlined in your booking agreement
• A dedicated point of contact will be assigned to handle any changes or cancellations
• We recommend notifying us at least 14 days in advance for any group cancellation or modification

6. How Refunds Are Processed

When a refund is applicable, here's what to expect:

• Method — Refunds are returned to the original payment method used at the time of booking
• Timeline — Most refunds are processed within 5–10 business days, depending on your bank or payment provider
• Confirmation — You'll receive an email confirming the refund amount and estimated processing time

7. Force Majeure & Exceptional Circumstances

We recognize that some situations are beyond anyone's control — natural disasters, medical emergencies, government-imposed travel restrictions, or other extraordinary events.

• In such cases, please contact our team as soon as possible
• We will work with you on a case-by-case basis to offer the most compassionate and flexible resolution available — whether that's a full refund, credit for a future stay, or a free date change

8. How to Cancel

Canceling your booking is simple and can be done through any of the following channels:

• Online — Log in to your account → My Bookings → Select reservation → Cancel
• Phone — Call our reservations team for immediate assistance
• Email — Send your booking reference number and cancellation request — we'll confirm within 24 hours
• Live Chat — Connect with our support team in real time
• Front Desk — If you're already with us, our reception team will handle it on the spot

9. Our Promise

At White House By Kairos Residence, we never want a policy to feel like a punishment. Every cancellation term exists to protect both you and the experience we prepare for each guest. We will always do our best to be flexible, transparent, and human in every interaction — because great hospitality doesn't end when plans change. It shows up most when they do.